bgbets Privacy Policy

bgbets ("bgbets", "we", "us", "our") operates the online betting and casino platform accessible at bgbets.bio (the "Platform"). We are committed to protecting the privacy and security of all personal data we hold about the individuals ("you", "your", "User") who interact with the Platform.

This Privacy Policy describes the categories of personal data we collect, the lawful bases and purposes for which we process that data, the parties with whom we may share it, the technical and organisational safeguards we employ to protect it, and the rights you have in relation to your own personal data.

This policy applies to all personal data collected through the bgbets Platform — whether submitted during account registration, during gameplay, through correspondence with our support team, or collected automatically through your use of the Platform's technical infrastructure. It applies to all users located in Bangladesh and elsewhere.

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable legal requirements. When material changes are made, we will update the revision date at the top of this page. Your continued use of the Platform after any such update constitutes your acceptance of the revised policy.

2.1 Data You Provide Directly

When you create a bgbets account or interact with the Platform, you provide us with certain personal data directly. This includes:

• Identity data: full name, date of birth, gender, nationality;
• Contact data: mobile phone number, email address, residential address (city, district);
• Account credentials: username and encrypted password;
• Verification documents: national ID card, passport, driver's licence, or equivalent identity document submitted during KYC verification;
• Payment data: mobile banking account numbers (bKash, Nagad, Rocket, Upay), card details (Visa, Mastercard) as required for deposits and withdrawals — full card numbers are never stored by bgbets directly;
• Correspondence data: any messages, complaints, or support tickets you send to the bgbets support team.

2.2 Data Collected Automatically

When you access the bgbets Platform, certain technical data is collected automatically by our systems:

• Device data: device type, operating system, browser type and version, screen resolution;
• Network data: IP address, approximate geolocation derived from IP, internet service provider;
• Usage data: pages visited, time spent on each page, navigation paths, search queries within the Platform, game sessions played, bet history, deposit and withdrawal activity;
• Cookie data: session identifiers, preference cookies, analytics tokens — see Section 8 for full cookie details.

2.3 Data from Third Parties

We may receive supplementary personal data from trusted third-party sources to assist with identity verification, fraud prevention, or payment processing. This may include data from payment service providers such as bKash, Nagad, or Rocket confirming transaction status, or from identity verification services used to validate KYC documents. Any such third-party data is handled in accordance with this Privacy Policy.

3.1 Account Management and Service Delivery

We process your personal data to create and manage your bgbets account, to authenticate your identity at login, to process deposits and withdrawals, to settle bets and game results, and to provide you with access to all Platform features. This processing is necessary for the performance of our contract with you.

3.2 Identity Verification and Fraud Prevention

bgbets is obligated to verify the identity of all account holders before processing withdrawals and in response to any suspicious activity. We use identity data and KYC documents to confirm that users are who they claim to be, that they meet the minimum age requirement of 21 years, and that their accounts are not being used for fraudulent, money-laundering, or other unlawful purposes.

3.3 Responsible Gaming Compliance

We process usage and behavioural data to monitor for signs of problem gambling, to enforce self-exclusion requests, to apply deposit limits set by users, and to fulfil our responsible gaming obligations. This processing is carried out in the interests of user welfare and platform integrity.

3.4 Platform Improvement and Analytics

Aggregated and anonymised usage data helps us understand how users navigate the Platform, which games and betting markets are most popular, and where the user experience can be improved. This analysis is conducted using anonymised data sets and does not result in decisions that affect individual users.

3.5 Customer Support

When you contact bgbets support, we process your contact data and the content of your correspondence to respond to your query, resolve disputes, and maintain a record of support interactions. Support records may be retained for up to 36 months for quality assurance and dispute resolution purposes.

3.6 Marketing Communications

Where you have opted in to receive marketing communications during or after registration, we may use your contact data to inform you about bgbets promotions, seasonal offers (such as Eid or BPL tournament specials), and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to use the Platform.

bgbets does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data only in the following limited circumstances:

• Payment processors: We share necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to facilitate deposits and withdrawals. Each processor is bound by their own privacy and security obligations.
• Identity verification providers: Third-party KYC and fraud prevention services receive identity documents and data solely for the purpose of verifying account holders' identities.
• Game technology providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive anonymised session and wager data required to operate their games on the Platform. They do not receive your identity or contact data.
• Legal and regulatory obligations: We may disclose your personal data to competent authorities, law enforcement, or regulatory bodies when required by applicable law, court order, or to protect the rights and safety of bgbets or other users.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bgbets's business, user data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Active account data: retained for the duration of your account's existence on the Platform;
• Transaction and betting records: retained for a minimum of 5 years following the transaction date, in line with financial record-keeping standards;
• KYC verification documents: retained for a minimum of 5 years from the date of submission or from account closure, whichever is later;
• Support correspondence: retained for up to 36 months from the date of the last interaction;
• Marketing consent records: retained for as long as consent remains active, plus 12 months following withdrawal of consent;
• Technical/log data: typically retained for 12 months on a rolling basis.

When retention periods expire, data is securely deleted or irreversibly anonymised in accordance with our internal data governance procedures.

bgbets takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and bgbets servers;
• Encrypted storage of passwords using industry-standard hashing algorithms — your plaintext password is never stored;
• Access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments of Platform infrastructure and third-party integrations;
• Fraud monitoring systems that detect and flag unusual account activity in real time.

While we implement robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying bgbets immediately if you suspect unauthorised access to your account.

As a bgbets user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe and in any event no later than 30 days from receipt of your request.

• Right of access: You may request a copy of the personal data bgbets holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to data portability: Where technically feasible, you may request a structured, machine-readable copy of personal data you have provided to us.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing of your personal data for direct marketing purposes at any time.

bgbets uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and gather anonymised analytics data. The types of cookies we use are:

• Strictly necessary cookies: Essential to Platform functionality, including session authentication and security tokens. These cannot be disabled without affecting your ability to use the Platform.
• Preference cookies: Store your settings and preferences (such as language or display options) so the Platform behaves as you expect on return visits.
• Analytics cookies: Collect anonymised data about how users navigate the Platform. This helps us identify popular features and improve the overall user experience. No personally identifiable information is captured via analytics cookies.

You may manage your cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the Platform.

The bgbets Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect or process personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, that account will be closed immediately and all associated data will be deleted without delay. If you believe an underage person has created a bgbets account, please notify us at [email protected].

If you have any questions, concerns, or complaints about this Privacy Policy or about how bgbets handles your personal data, please contact us by email. Our data privacy contact is reachable at [email protected]. We treat all privacy-related correspondence with the highest priority and aim to provide a substantive response within 10 business days.

All email addresses and contact details mentioned in this Privacy Policy are provided as plain text for reference only and are not interactive links. Please copy the address manually into your email client when reaching out to us.